Effective Date: 11.02.25
This privacy policy describes how we collect, use, and protect your personal data when you use our website, Trackers365 ("we," "us," or "our"). We are committed to ensuring that your privacy is protected and that your personal information is used in accordance with applicable data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of personal data:
- Personal Information: Name, email address, phone number
- Payment Information: Credit card details, PayPal information
- Billing and Delivery Address: To process and fulfil your orders
- Order History and Preferences: To help with customer service and product recommendations
2. Use of Information
We use your personal data for the following purposes:
- To process your orders and payments
- To provide customer support
- To send you marketing emails (with your consent)
- To personalise your shopping experience, including offering product recommendations
- To comply with legal obligations and protect our legal rights
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your shopping experience. These cookies may be used for:
- Analytics (e.g., Google Analytics)
- Personalisation (e.g., remembering your preferences)
- Advertising (e.g., Google Ads, Facebook Pixel)
By using our website, you agree to the use of cookies as described in our Cookie Policy.
4. Third-Party Services
We may share your personal data with trusted third parties, such as:
- Payment Processors: Stripe, PayPal, Klarna (for payment handling)
- Delivery Providers: To fulfil your orders
- Marketing Platforms: Mailchimp (for email marketing)
We do not sell your personal data to third parties.
5. Data Security
We take appropriate measures to protect your personal data, including using encryption for payment processing and secure servers. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. If you wish to delete your account or request your data, please contact us at [Insert Contact Information].
7. Customer Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal data
- Object to or restrict the processing of your personal data
To exercise these rights, please contact us at customerservices@trackers365.co.uk.
8. Marketing Communications
We may send you promotional emails, newsletters, or offers if you have opted in. You can unsubscribe from these communications at any time by clicking the unsubscribe link in the email or by contacting us.
9. Data Breach Notification
In the event of a data breach, we will notify the relevant authorities within 72 hours, and we will inform affected customers if their personal data is at risk. We will also take steps to prevent future breaches and improve our security measures.
10. International Transfers
We do not transfer your data outside the UK. If this changes in the future, we will ensure that appropriate safeguards are in place to protect your personal data.
11. Changes to this Privacy Policy
We may update this privacy policy from time to time. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of the policy. Please check this page regularly for updates.
12. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
Trackers365 HQ,
10 Creswick Greave,
Sheffield,
S35 8NJ